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The future of customer service and social media: infographic
According to Zendesk's new infographic, 62% of customers are looking for more support through social media. Compare that to research by MarketTools at the end of 2011 which shows only 23% of US companies provide customer service via Facebook and 12% provide support via Twitter.
Family slams cheap drinks flyer - Video
A father whose son fell into the River Lagan after drinking heavily at a Belfast nightclub has told UTV he is disgusted by a cheap drinks promotion at a nearby club. - Video available
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